Services & Support
Services & Support
Extended warranty products:
Yanxiang provides different types of extended warranty services to meet your individual needs
Extended warranty card: refers to a service card that extends the warranty period beyond the standard warranty period of the product. It is divided into three years of warranty extension card, four years of warranty extension card, and five years of warranty extension card. The extended warranty period is calculated from the date of product manufacturing, corresponding to 3 years, 4 years, and 5 years respectively.
The extended warranty card only extends or changes the warranty period of the product.
Door to door service card: refers to a service card that allows the purchase of door-to-door services for complete products that have expired or do not have the "door-to-door service" service method. Divided into: 1-year, 2-year, 3-year, 4-year, and 5-year home service annual cards. The on-site service annual card only includes the continuation or change of product service methods.
Purchase Guide:
1. Please confirm that the overall warranty period of your machine does not exceed 5 years. Please purchase extended warranty services before the original warranty period expires.
2. Please confirm that your machine is still within the warranty period (for machines that have exceeded the warranty period, the service card cannot be directly linked. It needs to be verified and confirmed by the EVOC service center before the extended warranty can be linked).
3. This extended warranty service is only available in Chinese Mainland.
How to purchase:
1. Call the customer service hotline at 400-880-9666/or purchase from the online store/or purchase through sales or service personnel.
2. Yanxiang provides service product sales contracts and quotations based on customers' different extended warranty needs and product models.
3. The customer pays for the extended warranty service fee.
4. Customer activation of service card binding requires extended warranty products.
5. The extended warranty service is effective.