STANDARD PRODUCT means product that designed, manufactured and assembled by EVOC Intelligent, it includes of board-type product and whole-set product. The whole-set product should at least include of Chassis, Motherboard (CPU card), CPU, Memory and Hardisk (or CF card).

NON-STANDARD PRODUCT means that product purchased with independent parts or assembled with the form of parts, specified as all kinds of I/O card, Module, Chassis, Power Supply and display and so on.

The following contents of policy only covers all the general EVOC products, for the ODM product, the service policy is customized by signing contract.

＊For the whole-set product that original manufactured by EVOC, all the accessories inside chassis come with a two-year warranty. The peripherals like keyboard, mouse, display and so on, come with a one-year warranty.

EVOC's commitment to our customers is to provide the highest quality in products and post sale services, meet customer’s expectation.

1) Coinstantaneous, EVOC-branded Standard Products such as board-type and whole-set product that manufactured by EOVC come with a two-year free warranty. The Non-standard Products such as chassis, power supply and so on offer a 12 months of free warranty. The defect part can be purchased with original price if customer wants to keep it.

- For the on-site service, RMA engineer will take away the defect part directly.

- If there is a delivery service for warranty, customer needs to send back the defect part to EVOC within 10 days upon receiving the spare parts.

2) For the ODM product, the warranty policy is discussed with EOVC, all the terms follow by contract.

In warranty period, for the product quality issue, EVOC covers all the shipping costs, for non product quality issue, EVOC charges the reasonable fee, and customer should be responsible for all the shipping costs. The warranty period begins from the date of shipment.

4) External causes such as accident, abuse, misuse, natural disaster and so on.For the repair of Out-of-Warranty product, EVOC will charge reasonable fee and all the delivery costs is paid by customer.

FOR Class I DOA defect, EVOC will give a new replacement to customer (except ODM) if the product found to be DOA within first 30 days (45 days for channel partner) of the purchase. DOA return must be requested within 30 days (45 days for channel partner) of EVOC shipment date. DOA replacement is exclusive for the following conditions:

2) EVOC will cover all the shipping costs for forward and return, and discuss with the customer in the case of charging a reasonable fee in force majeure situation. EVOC shall assume all risks of loss or damage during the transit.

4) If the product package or product sent by express company is damaged, customer must refuse to sign and inform insurance agent immediately, and then inform EVOC as soon as possible.

For the Class II defect product, EVOC will give free charge repair service due to the product quality issue, the forwarding and returning delivery cost will be paid by EVOC, for non-quality issue, EVOC will charge reasonable fee and the both side delivery cost will be paid by customer. For the Class III defect product, EVOC will charge reasonable fee, the both side delivery fee will be paid by customer.

3) For in warranty and out of defect product, only the defect product and defect accessories should be returned. Non-defect product (such as CPU, RAM, or cables) should not be attached.

4) For out of warranty defect product, in order to provide better service, EVOC will charge reasonable fee for repair, the forwarding and returning delivery charges are paid by customer. If there is custom tax occurred in any way, it should be paid by customer.

5) Before sending package to EVOC, please indicate the RMA number from EVOC in advance. Failure to obtain an RMA number can result in rejection of the inbound shipment by EVOC and return of the product to the customer at the customer's expense.

6) In order to speed up the process of repair, please notice EVOC the shipment date, package delivery date and track back number via e-mail or fax.

1) EVOC RMA engineer will check your product within two working days since arrival and promise to repair the defective product within 10 working days.

2) If the product package arrives without damaged and defect product meets the conditions described on the RMA Request Form, it will be processed for repairing

3) If the product package is damaged once arrival or there are some differences with the RMA Request Form description, EVOC will contact and confirm the status with the customer before proceeding.

The RMA engineer will repair the defect product as described by the RMA request form. The products will also be tested to ensure it is in proper working order and a testing report will be presented.

The repaired product will be well packed and delivered to the address customer specifies. The customer will be noticed about the delivery date, shipment and mail track number to confirm this delivery.

Full year on-site maintenance service is available for VIP customer once service is purchased, or client purchase this service time by time from EVOC. Different from the full year on-site maintenance service, the charge and response time of time by time service depends on the distance and payment condition.

To provide better after sale service and satisfy the demands of different customers, EVOC now offering the customization maintenance service, once purchase this service, customers will get a more detail, long term product maintenance service, e.g. priority booking of product repair, free of warranty extension and so on. To purchase this customized maintenance service, customer must apply to EVOC firstly and then EVOC After-sales Service department evaluate it, all the terms and conditions subject to the contract.

We aim to supply fast response service to customer with high quality. For general enquiry, EVOC promises to give response within 2 working days and repair it within 10 working days.