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Global Service Policy
Technical Enquiry
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Technology FAQ
Product FAQ
Technical Articles
Technology FAQs
1.  Q: When I turn on the power and touch the chassis, I feel like coming across an electricity shock.
     A: Power supply grounding connected error.
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2.  Q: CPU frequency is different from the actual frequency.
     A: CPU frequency setting in BIOS is incorrect.
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3.  Q: CPU fan stops working after shortly movement when the power's on.
     A: Circuit overload, power cuts output automatically. Please release unnecessary loads or change for a stronger power.
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4.  Q: Disk driver can't be found when install OS/2.
     A: The disk driver and hard driver should be connected to the same IDE when installing, with hard driver as the master disk and disk           driver as the slave one.
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5.  Q: Why does my LCD no display in sometime in the power management model?
     A: BIOS will automatically shut down LCD backlight under this model.
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6.  Q: Why do I can not install the LAN under WinNT4.0 operation system?
     A: The LAN driver can be installed after you have successfully installed WinNT4.0 and the WinNT4.0 Service Pack.
          Circuit overload, power cuts output automatically. Please release unnecessary loads or change for a stronger power.
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7.  Q: Why is the HDD's size limited to 2GB in DOS mode?
     A: Because DOS only support FAT16 mode, which only support hard drives up to 2 GB maximum. For larger space, the format must           be FAT32 or NTFS.
          The OS and supported FAT is listed below:
          DOS 6.22 : FAT16
          Windows 95 : FAT16
          Windows 95 ORS : FAT16, FAT32
          Windows 98 : FAT16, FAT32
          Windows NT 4.0 : FAT16, NTFS
          Windows 2000 : FAT16, FAT32, NTFS
          Windows XP : FAT16, FAT32, NTFS
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8.Q: How to connect AT power supply?
     A: AT connection approach: White, Black, Blue, Brown. Just do not connect white and black at the same side (vertically).
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9.Q: What's the difference between reset mode and interrupt mode of watchdog?
     A: Reset----Generate reset signal and system reboot.
          Interrupt---Generate interrupt. As to which IRQ is generated, it depends on your configuration.
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10.Q: How to install ISA sound card correctly under WIN NT4.0?
     A: Windows NT 4.0 does not support PNP, so installing some old sound card drivers fail to make it work. Find a pnpisa.mi file in the           WIN NT4.0 CD (Note: for PC, you should search it in the corresponding X86 or I386 folder), right click mouse and select           installation. After the installation completed, reboot the system and install the newest Win NT 4.0 sound card driver. That’s ok.
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11.Q: The computer is hanging after refresh BIOS. What can I do?
     A: 1) Use a working BIOS chip to boot computer.
          2) Use Boot Block to restore BIOS chip.
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12.Q: After computer boots up, I get a continuous beeping sound.
     A: Re-inserting memory usually solve the problem.
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13.Q: Does EVOC industrial PC support WIN CE?
     A: Yes, most of models support WIN CE. In case it does not support, you can apply EVOC for customization.
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14.Q: What is SSD?
     A: SSD is called Solid State Disk, A solid-state disk or drive (SSD), also called a flash drive, Though the architecture of an SSD does           not employ disks at all, the name is carried over from standard hard disks. In reality an SSD utilizes a special kind of memory chip           with erasable, writeable cells that can hold data even when powered off. It might help to think of an SSD as the larger cousin of           the memory stick.
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15.Q: Why do we use SSD?
     A: Compared with the traditional hardisk, SSD takes the advantage of fast data access, long life MTBF and high reliability. It           efficiencies your data access, and reduce the risk of losing data.
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16.Q: What is PICMG?
     A: PICMG means PCI Industrial Computer Manufacturers Group, PICMG is a consortium of over 450 companies who collaboratively           develop open specifications for high performance telecommunications and industrial computing applications.PICMG's purpose is to           offer equipment vendors common specifications, thereby increasing availability and reducing costs and time to market.
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17.Q: Why does my CPU temperature detector not so accurate compared with the real temperature?
     A: In fact, the detector detects the external CPU temperature, not the internal temperature. This is why the temperature is difference           from real temperature.
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18.Q: When I plug an external display card in IPC-68IIVDF, why does it not work?
     A: The default setting in IPC-68IIVDF BIOS for Init Display First item is AGP, you should change the setting factor from AGP TO PCI           slot.
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19.Q: Why does the CPU slot card sometime lost CMOS information?
     A: This issue should due to the fact that the connection of JCC1 jumper is not good, we should change the jumper cap.
 
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